We are processing your request.
Please, don't close or refresh the page.
Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is the Thyssen-Bornemisza National Museum?

The Thyssen-Bornemisza National Museum is a Madrid-based art museum showcasing over seven centuries of European paintings.

Where is the Thyssen-Bornemisza Museum located?

It is located on Paseo del Prado, near the Prado Museum in Madrid, Spain.

What types of art does the museum feature?

The museum’s collection includes Old Masters, Renaissance, Baroque, Impressionism, Post-Impressionism, and 20th-century art.

Is the museum part of any notable art district?

Yes, it is part of Madrid’s “Golden Triangle of Art,” alongside the Prado Museum and Reina Sofía Gallery.

What is the historical background of the Thyssen collection?

Originally a private collection created by Baron Heinrich and Baron Hans Heinrich Thyssen-Bornemisza starting in the 1920s.

Does the museum have any special collections?

Yes, the Carmen Thyssen Collection is featured on the ground floor with its own entrance.

How can visitors access audioguides?

Audioguides are available via a mobile web app for convenience.

Is the museum accessible for visitors with disabilities?

Yes, it holds the Universal Accessibility Certificate awarded by AENOR.

Are there services available for families with young children?

Yes, baby-changing facilities and nursing rooms are provided.

What are the museum’s opening hours?

The permanent collection is open Tuesday to Sunday from 10:00 am to 7:00 pm, with limited hours on Monday.

Does the museum offer guided tours?

Yes, guided tour tickets are available to enhance the visitor experience.

Are there any amenities available inside the museum?

The museum includes a restaurant, cafeteria, gift shop, lockers, and free Wi-Fi.

Can I visit temporary exhibitions?

Yes, the museum hosts temporary exhibitions alongside the permanent collection.

What is the building housing the museum like?

The museum is housed in the restored 18th-century Villahermosa Palace.

Can visitors take photos inside the museum?

Photography policies are typically provided onsite or via visitor information points.

How do I get to the Thyssen Museum using public transport?

You can access the museum via Banco de España or Sevilla Metro stations and various bus lines.

Is there a combined ticket to visit other Madrid art museums?

Yes, the Paseo del Arte Pass allows entry to the Thyssen, Prado, and Reina Sofía museums.

Are pets allowed inside the museum?

There is no specific mention of pet policies in the available visitor information.

Does the museum have free Wi-Fi for visitors?

Yes, free Wi-Fi is available throughout the museum premises.

Are there lockers to store personal belongings?

Yes, locker and cloakroom facilities are available for visitor convenience.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

The images and videos on this website may contain visual elements that have been created or enhanced using AI technology. They are provided for illustrative purposes only.